Training & Coaching

Insights Middle East developed Front Office and Reservations programs designed to support operational teams create impact on direct revenue generation for your hotel. These programs will support the team how to:

  • Enhance the Sales flow of the Reservations and Front Office team
  • Maximize sales opportunities through a quality and service oriented approach
  • Generate incremental revenue for the hotel

Reservations Programs

Our Reservations Sales training program and supporting coaching sessions, used in conjunction with Mystery Guest Calls and Reservations Department Audit will help your team maximizing sales opportunities.

  • Reservations sales training
  • Coaching sessions
  • Mystery calls
  • Reservations department audit

Front Office Programs

Designed for the entire Front Office team, including Front Office, Concierge, Doormen, and Guest Relations, Assistant Managers / Front Office Duty Managers and Switchboard colleagues.

  • Front Office Up-selling Training 
  • Coaching sessions
  • Incentive development with tracking software 
  • Mystery Guest Check-ins


Click Here for more details or Talk to us about your training requirements.


Insights management consultancy LLC